Refund Policy
Last updated 25 August 2026
30-day money-back guarantee
Kinetic OS (the "Service") is operated by Sandra Sims ("we", "us"), the seller of your subscription. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation required.
How to request a refund
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders; Paddle handles customer service inquiries and returns. To request one, visit paddle.net with your order email or receipt, or contact our support team and we will help you raise the request. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.
Renewals and cancellation
Subscriptions renew automatically. You can cancel at any time from your account page; cancellation stops future charges and you keep access until the end of the period you have already paid for. If a renewal charge caught you by surprise, contact us or Paddle within 30 days of that charge and we will look after it.
Further information
Refunds are also covered by Paddle's Refund Policy and Buyer Terms. Nothing in this policy limits any statutory rights you may have under consumer law.