Terms & Conditions

1. Who you contract with

Kinetic OS (the "Service") is provided by Sandra Sims ("we", "us", "our"). By creating an account, purchasing a subscription or otherwise using the Service, you enter into a binding agreement with Sandra Sims on these terms.

2. Acceptance

By accessing or continuing to use the Service you agree to these terms. If you do not agree, you must stop using the Service. If you use the Service on behalf of an organisation, you confirm you have authority to bind that organisation; if you use it as an individual, you confirm you are of legal age to form a contract.

3. The Service

Kinetic OS is a hosted software service for team onboarding tracks, playbook and SOP libraries, process capture, search and related reporting and export tools. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service within the plan you have selected and for the number of seats you have paid for.

4. Your account

You must provide accurate registration information and keep it current. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Tell us promptly if you suspect unauthorised access.

5. Acceptable use

You must not misuse the Service. In particular, you must not:

• use the Service for any unlawful purpose or in breach of any regulation;
• engage in fraud, spam, phishing or other deceptive activity;
• infringe the intellectual property, privacy or other rights of any person;
• interfere with the security or integrity of the Service, including introducing malware, probing or penetration testing without written consent, bypassing rate limits or access controls, or scraping data;
• reverse engineer, decompile, resell or redistribute the Service; or
• circumvent seat, storage, usage or other technical limits of your plan.

6. Your content

You retain ownership of the playbooks, SOPs and other content you upload or create. You grant us a limited licence to host, store, process and display that content solely to operate and support the Service. You are responsible for having the rights to any content you submit.

7. Our intellectual property

We retain all right, title and interest in the Service, including its software, documentation, design, trade marks and branding. No rights are granted to you other than those expressly stated in these terms.

8. Payments, subscriptions and taxes

Subscriptions are sold on a recurring basis and renew automatically until cancelled. Upgrades take effect immediately with proration; downgrades take effect at the end of the current billing period. Cancelling keeps your access until the end of the paid period.

Payment, billing, tax, invoicing, cancellation and refund mechanics are handled by our reseller and are governed by Paddle's Buyer Terms. We offer a 30-day money-back guarantee — see our Refund Policy for full details.

9. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

10. Service levels

We work to keep the Service available and performing well, but we do not guarantee that it will be uninterrupted, timely, secure or error-free. We may perform maintenance, change features or deprecate functionality from time to time.

11. Warranties

To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

12. Liability

To the extent permitted by law, we are not liable for indirect, consequential or special damages, including loss of profits, data, business or goodwill. Our total aggregate liability arising out of or in connection with the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

13. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your content, your unlawful use of the Service, or your breach of these terms.

14. Suspension and termination

We may suspend or terminate your access for material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. You may cancel at any time from your account. On termination, you may export your content for 30 days, after which it may be deleted.

15. General

These terms are governed by the laws of the seller's jurisdiction, and its courts have exclusive jurisdiction over disputes. You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition or sale of assets. Neither party is liable for failure to perform due to events beyond its reasonable control. We may update these terms and will post the revised version here with a new date.